General Conditions of Sale
1. Commercial policy
1.1 O “seller” Viviana Cardoso Unipessoal, Lda (Vitex/Lollipop) There are products for sale on the website vitex.com.pt, and “e-commerce” services are available exclusively to end users / “consumers”.
1.2 The “Consumer” indicates the individual who acts/purchases outside their business or profession. If you are not a “consumer” we ask that you do not make purchases on the online sales website vitex.com.pt
1.3 Viviana Cardoso Unipessoal, Lda, reserves the right not to process orders received from users who are not “Consumers” or those who do not comply with the general sales conditions of Viviana Cardoso Unipessoal, Lda
1.4 These general conditions and terms of sale exclusively regulate the offer, transmission and acceptance of orders made at vitex.com.pt between consumers of the Vitex/Pirulito online store (vitex.com.pt) and the seller.
1.5 O “Consumer” must provide the “Seller” an email address, or relVitex/Lollipops data to another form of contact, are correct and complete and accepts that the “Seller” can contact you using this data, if you deem it necessary.
2. How to order
2.1 To order at vitex.com.pt the user must have an email account and their browser must be configured to accept cookies and pop-ups, in order to allow the enjoyment of all navigability conditions of the Vitex/Pirulito online store.
Placing an order at the Vitex/Lollipop Online Store is easy:
– Find the products you want to purchase;
– Add selected products to Cart;
– Complete the purchase;
– Select payment option;
– Review your order;
– Proceed to payment and confirm the order;
– You will receive an order confirmation by email;
Your order is confirmed when you select the “Confirm Payment” button” (Checkout) at the end of the purchasing process.
When Vitex/Pirulito receives your order, a message will appear on the screen with your order number and all its details.. The purchase agreement is finalized at this time.
An order confirmation is sent to your email. We suggest you print or download this copy for future reference.
We reserve the right not to accept your order, or cancel it even after automatic confirmation of it.
By submitting the order form you are accepting the general purchase conditions, as well as other conditions existing at vitex.com.pt, through links, including general conditions and terms of use.
The seller may not process orders that do not have sufficient guarantee of good collection; when orders are incomplete or incorrect, or the ordered products are no longer available. Our cases referred, we will inform you by email that the sales contract was not drawn up and that the seller did not proceed with the sale, specifying the reasons for this.
If the products presented in the online store (vitex.com.pt) are no longer available at the time of your last access or when the seller receives the order, the seller must inform about their unavailability within 30 days after receiving the order.
If an order and payment were made for products that are no longer available, the seller will refund the money paid for unavailable items.
2.2 Right not to accept the order or cancel the purchase
Vitex/Pirulito reserves the right to refuse any order for any reason. We also reserve the right to cancel any purchase (even if it has already been accepted by us), in the following situations, exempt from liability for any damages or costs:
– The product is no longer available/in stock (payments will be returned);
– Billing information is not correct or verifiable;
– The order is flagged by our Security Systems as an incorrect order or an order susceptible to fraud;
– The transfer for payment of the order was not received by us within a period of 5 days after accepting your order;
– If we think it has less than 16 years;
– If we think you are a reseller;
– Unable to deliver to the address provided.
2.3 Data verification
After receiving the order we can carry out some checks on it before preparing it..
These checks may include address verification, credibility and fraud check. Regarding fraud checking, we run partially automated checks on all orders to filter out unusual transactions, suspected or identified as susceptible to fraud. Suspected fraud will be investigated and, if necessary, processed. By confirming your order, you agree to these conditions.
3. Guarantees and product price indication
3.1 Payment Methods
You can find the available payment methods in the Payments section. We do not accept any other payment method other than those mentioned. Please do not attempt to pay by any means other than specified. If you do so, we cannot be held responsible for loss of payment or any other damages that may arise as a result..
3.2 Payment processing
If you pay by Credit Card, we will deduct the amount due from your account as soon as your order leaves our warehouse.. In the case of payment by Credit Card, all the details (e.g. card number or expiration date) will be sent via encrypted protocol to the company that provides the remote electronic payment services, without third parties having access to the information transmitted.
This information will not be used by Vitex/Pirulito Kids except to carry out the necessary procedures for the purchase or refund., in case of return, in accordance with the exercise of the right of return or for communication, to the police, of fraud cases.
The purchase price of the products and transportation costs, as indicated on the order form, will be charged to the current account when the purchased products are actually shipped.
4. Order security
4.1 The vitex.com.pt store uses security technology that is one of the most robust among the encryption platforms available.
Your payment information will be encrypted from the moment you enter, until your transaction is processed and will not be saved on a public server. Although we use encryption software, The security of information and payments transmitted over the Internet or via email cannot be guaranteed.
Vitex/Pirulito cannot be held responsible for any damage suffered as a result of the use of electronic means of communication including, but not limited to recurring damages from failures or delays in delivery of electronic communications, interceptions or manipulations of electronic communications by third parties or by computer programs used for communications or virus transmissions.
If you choose to pay by Multibanco Reference, we will start processing the order, after we have received payment. This may take several days. Once elapsed 3 calendar days after placing the order, and if we have not received any payment, Vitex/Pirulito has the right to cancel the order.
Payments can only be processed if the information to be used for billing can be verified.
5. Reservation of ownership
Vitex/Pirulito retains ownership of the company's products until it has received full payment for all such products.
6. Pricing
6.1 The prices of products displayed on the website contain/contain Added Value (IVA). Shipping fees apply per order. The exact price of the shipping fee will depend on the country where your order will be delivered. For additional information on shipping rates by country, see the Customer Service section of the website.
6.2 Prices are all quoted in euros. Please, Please note that changing the country of delivery may have an influence on prices due to transport costs.
6.3 Your total price
The total price specified in the final checkout menu includes taxes and shipping costs. Prices are quoted upon order confirmation, which you can print or download for future use. Please, pay only the exact amount specified in the order confirmation and make individual payments per order.
6.4 Price changes
The prices of products presented on the website are subject to change. Vitex/Pirulito reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.
6.5 Pricing errors
Please note that even though the website is updated with extreme care, it is possible that the price information on the website contains errors. Vitex/Pirulito is not committed to the offer and reserves the right to cancel your order, in case such error occurs.
7. Paper Sacks
It is possible to add paper bags to the order. Vitex/Lollipop has available 3 types of bags: small bag, medium and large. The bag has an additional unit cost of €0.10 (small bag) e 0,20€ (medium and large bag). The bag must be added on the checkout page in the section “Details”. It is not permitted to add more bags than the actual number of items ordered. If this situation occurs, the respective amount will be refunded via bank transfer..
8. Quality and guarantee
Vitex/Pirulito does not sell defective products or products of lower quality than those currently available on the market.. The main characteristics and ingredients of each product shown on vitex.com.pt can be found on each respective product page.
Products offered for sale on vitex.com.pt may not exactly correspond to the actual appearance in terms of image and colors, due to the Internet browser and monitor used.
All hygiene products have a protective pleated paper sheet. Do not remove this protective sheet if you want to return the purchased product.
If you decide to exercise your right to return purchased products, Vitex/Pirulito Kids has the right not to accept the return of hygiene products that are returned without the protective foil or that have been altered from their original condition or damaged.
9. Shipping and delivery
9.1 Delivery: where and when
We deliver products from Monday to Friday from 9am to 6pm. We do not ship on certain holidays. We can only deliver an order if the delivery address is a home or office located in one of the countries mentioned in the list of countries available in the Delivery menu.
To receive the order, you must ensure that someone is at the address. This service does not include scheduling or booking options, Therefore, the order will be delivered without prior contact from the carrier.. We do not guarantee this period during promotion periods, balances, Natal, epidemic periods or in the event of stock outages.
A delivery is considered made or a product is considered delivered with the signature of the delivery receipt at the agreed address.
9.2 Delivery Times
If you confirm your order on a business day before 12pm and make payment by Credit Card or via Paypal, Your order will be shipped the next business day (weekends and holidays are not considered business days), with a delivery time of 24 hours from the moment the order is shipped. If you choose to pay by ATM reference, shipping is less efficient, as we will only ship after we receive payment. This may take between 5 a 7 dias.
Vitex/Pirulito will not be responsible for non-compliance, or delay in compliance, of any obligation that is due to a force majeure event, that is, to an event, act or omission, beyond your reasonable control (Force Majeure Event – which includes any event, act or omission, beyond the reasonable control of Vitex/Lollipop).
We will try to deliver within the expected time, to the extent that it is commercially reasonable. As a rule, we always proceed this way, however, We cannot guarantee timely delivery.
9.3 Partial Deliveries
Whenever possible we will try to deliver everything in just one shipment. However, We reserve the right to split delivery of the order, for example (but not limited to just) if a part of the order is delayed or unavailable. In the case where we proceed to divide the order, the customer will be notified, by email, of our intention to proceed in this way. For this purpose, the email address provided by the customer at the time of purchase will be used..
9.4 Inspection upon delivery
At the time of delivery, The customer must inspect the packaging to check for any damage. If you find that the products are damaged, the customer must not accept delivery of the order, which will be returned. Vitex/Pirulito will refund the amounts paid for the order and transportation, as soon as the warehouse receives and completes the return process.
Any complaint about non-receipt of the order, must be carried out within a maximum period of 30 days from the date of placing the order. After this deadline, Vitex/Pirulito cannot be held responsible for the loss of the same.
10. Shipping Fees
10.1 Shipping fees apply per order. The exact price of each shipment depends on the country of delivery. For more details on shipping price by country, please, see the website Delivery menu.
| Shipping type | Shipping cost | Delivery time |
| Active Store* | Free | 11 working days |
| Portugal Continental | 3,95€ (free from €50) | 2 a 3 working days |
| Portuguese Islands | 9,00€ | 5 a 7 working days |
| Spain (except islands) | 4,95€ | 2 a 3 working days |
10.2 Free shipping
If the customer places an order whose value exceeds the minimum order value defined for their country or campaign, shipping will be done free of charge, i.e., free.
11. Returns
11.1 Order cancellation before shipping
The customer can cancel the order, as long as it has not yet been sent. If the customer places an order and wants to cancel it, they must contact our Customer Service and ask to cancel their order., via the email address suporte@vitex.com.pt.
If the cancellation request is successful, the customer will be notified by email of this decision and the cancellation will be processed at no cost to the customer. If the cancellation request is not possible, the products will be sent to the customer who, if you still intend to cancel the order, must refuse to receive the same. Products will be returned and, after receipt, refund will be processed.
11.2 Return of defective products
The customer has the right to return the delivered products if they are found to have defects or other non-conformities in relation to the products ordered.. Returns can be made within the 15 days after receiving the order. This does not affect your statutory rights. If your complaint is justified, the price and shipping costs will be refunded. For more information on how to make a return and information on refunds, please consult the website's Customer Support menu.
11.3 Return of products due to withdrawal
If for any reason you are not satisfied with the products you ordered, you can return them., within the period of 15 calendar days after receipt, since:
– The products have not been used;
– The product maintains its original characteristics and the packaging is not damaged (Carefully opened packages will not be considered damaged);
Can't return:
– Products that have been tampered with;
– Hygiene products that have been used.
11.4 Return of offers
It is currently not possible for a person who has received a product as a gift from someone else, can return it. In this case, To proceed with the return, you must contact the person who purchased it, in the sense that it proceeds with its return, in accordance with the Return Conditions.
11.5 Exchange of products or sizes
To exchange one item for another or to change sizes, please, follow the steps in Returns.
11.6 Return information
If the customer wishes to return the items, they must bear the costs associated with shipping the return items.. This way, It is the customer's responsibility to send the items for return, including the costs associated with the same. The return address is: Adega Street, nº739 – 4750-842 Barcelona – Portugal
Refunds will be made based on the payment method. If the customer makes the payment by ATM reference, the customer must provide their bank details to our Customer Support, the moment you start the return process. This indication is necessary so that we can refund the money to your account.. The customer will receive a refund after(s) product(s) ter(em) been returned(s) and processed(s).
For additional information on the return process and refund times please see the Customer Service section of the website. Please, Read the help instructions in that section and follow the instructions carefully to avoid unnecessary delays.
12. Customer support
12.1 For additional information, You can contact the seller via email at geral@vitex.com.pt or you can also do so by phone at the following number +351 915 269 774. You can also obtain information in the Customer Support menu on the website.
13. Conditions applicable to Promotional Codes (discounts)
13.1 When used in accordance with established rules, a promotion code entitles the user to take advantage of a Vitex/Lollipop promotion/discount when purchasing a specific product or for a set of products, during the period indicated/associated with the promotional code/promotional campaign.
13.2 Promotional codes can only be used on online purchases made on the website. Sale is not permitted, exchanging or donating a promotional code. The customer holding the promotional code may not upload or make a promotional code available on any website or other public form of offer, donation, sale or exchange. The use of promotional codes for commercial purposes is not permitted.
13.3 The promotion code is connected with the Vitex/Lollipop brand. Use of the promotional code in connection with another brand is not permitted, company or name. The use of the promotional code illegally is also not permitted., abusive or disrespectful, as well as in any other way that may harm the reputation of Vitex/Lollipop.
13.4 The use of the promotional code is subject to only one use per product and per order. Promotional codes cannot be combined with any other promotions or special offers.
13.5 Promotional codes are not exchangeable/exchangeable for money.
13.6 Vitex/Pirulito has no obligation to reissue or refund promotional codes. However, if Vitex/Pirulito decides to reissue or refund a promotional code, you need access to the initial promotional code. For such, You must keep a copy of your promotional code, otherwise it cannot be reissued or replaced in case of loss.
13.7 In cases where Vitex/Pirulito reissues/refunds the promotional code, the discount of this value can only be applied to a purchase of a value equal to or greater than the purchase on which the discount/promotional code was issued.
13.8 Without prejudice to any other rights, Vitex/Pirulito may have/has the right to immediately invalidate the promotional code, if Vitex/Pirulito has reason to suspect that a promotional code is being used: in violation of the aforementioned assumptions, due to usurpation or in other cases in which Vitex/Pirulito has reasons to proceed in this way.
14. Availability
Fulfillment of all orders placed on the website is subject to availability. Vitex/Lollipop attempts to ensure that all items offered for sale on the website are in stock. However, Vitex/Pirulito reserves the right not to accept any orders or cancel orders already confirmed for products that are no longer in stock. In these cases, Vitex/Pirulito will inform the customer of this fact and refund the amount paid..
15. Promotion validity
Website offers are only valid for the time they are displayed on the website, unless information to the contrary is communicated on the website. Vitex/Pirulito is not linked to any offer, if errors or spelling mistakes are recorded, prices or others in the information on the website. Vitex/Pirulito reserves the right to cancel any purchase and sale made under such errors.
16. Responsibility
16.1 Vitex/Pirulito will only be responsible for damages suffered by the customer in the event that such damages result from breaches attributable to Vitex/Pirulito Kids' contractual obligations to the customer, or in the event that Vitex/Lollipop's liability arises from applicable legal law.
16.2 If the customer has suffered damages related to website activity, Vitex/Pirulito's liability will be limited to:
Damage to Vitex/Lollipop products or other materials;
Reasonable and demonstrable costs incurred by the customer to find the cause and the amount of compensation attributable to the damage;
The maximum reimbursement of the above-mentioned compensation will be (if applicable) the price of the products in question.
16.3 Vitex/Pirulito cannot be held responsible for damages suffered by third parties resulting from the use of any of our products. Vitex/Pirulito cannot be held responsible for damages suffered by the customer as a result of improper use of our products.
16.4 Vitex/Pirulito is not responsible for damages resulting from incorrect information on the website.
16.5 In the event that the customer suffers damages that are the result of gross negligence or willful misconduct on the part of Vitex/Pirulito, none of the limitations contained in this article will apply..
17. Applicable law
These general conditions and all emerging disputes that are related to these general conditions, including its validity, the use of the website or any purchase on it must be governed by Portuguese Law.
18. Change of Terms & Conditions
Vitex/Pirulito has the right to change these Terms & Conditions at any time. The customer is subject to the principles and terms in force on the date of his order, unless the law or competent authority imposes any change to them.
19. Information on the website
Although Vitex/Pirulito works on its website with great care,, the information, texts, graphic documents, films, music and/or other services may contain errors or be incomplete or incorrect.
Vitex/Pirulito cannot be held responsible for any damages resulting from the use (or inability to use) do site, including damage caused by viruses or any inaccuracy or imperfection of information, unless such damage is the result of willful misconduct or negligence on the part of Vitex/Pirulito.
20. Website trademarks and copyrights
All brand names, Product names and titles used on the website are registered trademarks or registered names of Vitex/Pirulito or registered trademarks and registered names of other holders.
The website user/client is not authorized to use or reproduce any of these trademarks or registered names as this constitutes a violation of the rights of the holders..
Everything that concerns design, texts, documents, films, music and/or other website services, the selection and organization of the same, as well as all software compilation (including applets) and all other materials on the website are the property of Vitex/Pirulito and its suppliers.
Users/Customers are only authorized to electronically copy and print portions of the Website if this is necessary to place an order on it or to use the Website as a source for purchase.
You/client are not authorized to make any other use of the website or the information and materials contained therein, including reproduction for purposes other than those mentioned above, modification, distribution or republication.
21. Alternative dispute resolution
Alternative dispute resolution is the possibility that all consumers have at their disposal to appeal to official entities that help them with resolution, or guidance of some conflict. Online Dispute Resolution is an official website run by the European Commission dedicated to helping consumers and traders resolve their disputes outside of court: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Customers who are defined as consumers by Law 144/2015 and who have signed purchase and sale and/or service provision contracts have the right to resort to official entities that help them in resolving any conflict concerning such contracts., without prejudice to appeal to the Judicial Courts. The updated list of Alternative Dispute Resolution entities available under article 17 of Law no. 144/2015, of 8 September, are listed on the Consumer Portal, accessible through the website www.consumidor.pt. For more information you can also consult the Law 144/2015. We further inform you that, to resolve disputes arising from online purchases, may resort to a resolution system, called “ODR Platform – Online Dispute Resolution/ RLL”, created by the EU.
In any case, You can contact one of the centers designated below.
Entities for Alternative Dispute Resolution
CNIACC – National Center for Information and Arbitration of Consumer Conflicts
http://www.arbitragemdeconsumo.org
CIMAL – Information Center, Mediation and Arbitration of Consumer Disputes in the Algarve
Consumer Dispute Arbitration Center of the District of Coimbra
http://www.centrodearbitragemdecoimbra.com
Lisbon Consumer Dispute Arbitration Center
http://www.centroarbitragemlisboa.pt
Porto Consumer Information and Arbitration Center
Home
Vale do Ave Consumer Dispute Arbitration Center / Tribunal Arbitral
Home Page
European Online Dispute Resolution Platform:
If the user/client wants to use information or materials from the website, they must obtain prior written authorization granted by Vitex/Pirulito.
Address of Viviana Cardoso Unipessoal, Lda:
Adega Street, nº739 – 4750-842 Barcelona – Portugal
Taxpayer: 514804165
